Terms and Conditions

1. Terminology

1.1. “User” means natural persons using esbo.ltd.

1.2. “Terms and Conditions” means the rules accepted by the user of esbo.ltd when using the website.

1.3. The website and the information offered on it operate under the conditions described below.

The use of esbo.ltd implies unconditional acceptance of and compliance with all listed terms and rules.

If the user does not agree with any of the rules for using esbo.ltd, they have the right to refrain from using the online store.

Otherwise, unconditional agreement with all terms is automatically assumed, meaning that the user silently accepts the terms described on this page.

2. General Terms

2.1. The terms and rules on this page apply to the use of the services of the online platform and online store esbo.ltd.

2.2. The esbo.ltd platform is owned by ESBO EOOD, and the content of all pages is protected under the Copyright and Related Rights Act.

2.2. All materials, including but not limited to photos and articles, are protected and may be used only with the explicit written consent of esbo.ltd from the official email address of the platform: contact@esbo.ltd.

2.3. The use of the platform name is allowed only with the explicit written consent of esbo.ltd from the official email address of the platform: contact@esbo.ltd.

2.4. esbo.ltd has the right to change or supplement the services on the website at any time without notifying visitors.

2.5. esbo.ltd is not responsible for the content of pages containing links to the platform, except for the official profiles of the platform on the social networks Facebook and Instagram.

2.6. esbo.ltd reserves the right to interrupt the functionality of the website and the services offered.

2.7. esbo.ltd has the right to redirect the user to other websites and platforms on the internet that are managed by esbo.ltd. In this case, the same rules and conditions apply to the user.

2.8. esbo.ltd reserves the right to redirect the user to other websites on the internet that are owned and managed by third parties. esbo.ltd has no control over the content of these websites and therefore bears no responsibility for the accuracy, relevance or functionality of the information on them.

2.9. esbo.ltd reserves the right to make changes to these Terms and Conditions at any time without notifying its users in any way, while undertaking to always provide a link to the most up-to-date Terms and Conditions for using the platform at the bottom of the homepage of esbo.ltd. If the user continues to use the platform after a change made by us, this confirms that the user agrees with the changes.

2.10. These Terms and Conditions, as well as the relationship between esbo.ltd and the user, are governed by the applicable legislation of the Republic of Bulgaria.

3. Liability

3.1. The team of esbo.ltd is not responsible for the scientific accuracy of the information provided on the platform, as it is based on third parties with experience in the field of technology.

3.2. The information available on esbo.ltd should not in any way be interpreted as consultation or advice. Any actions by the user should be undertaken only after proper consultation with a specialist in the relevant field.

3.3. esbo.ltd provides information that may be interpreted generally and abstractly. Its practical application depends on numerous facts that cannot be described on the platform. For this reason, esbo.ltd bears no responsibility if the user applies the information in a complex situation and suffers damages of any kind as a result.

3.4. If the user believes that any information is incorrect or unreliable, the user may contact esbo.ltd through the contact form on the platform and notify us.

3.5. esbo.ltd is not responsible for whether the user achieves the desired result through the use of the platform, as this circumstance depends on many other factors beyond the control of the platform.

4. Cookies

4.1. Cookies are small files that are temporarily stored on your hard drive and allow our website to recognize your computer the next time you visit the platform. esbo.ltd uses cookies only for statistical data, in order to collect information about website usage.

4.2. The user can manage and/or delete cookies whenever they wish. For more information, see aboutcookies.org.

5. Security

5.1. esbo.ltd places great importance on ensuring the security of the user’s personal data. Such data is carefully protected against loss, distortion or falsification, manipulation, unauthorized access and unauthorized disclosure.

5.2. esbo.ltd uses modern and established security technologies regarding the user’s personal data. esbo.ltd does not guarantee the continuous operation of the platform’s technical protection, as it depends on third parties.

5.3. The user controls the information they provide to the platform about themselves. If the user chooses not to share information with esbo.ltd, they may not have access to some functions of the platform.

6. Characteristics of esbo.ltd

Provider Details

Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

Name of the Provider: ESBO EOOD

Registered office and management address: Bulgaria, Northern District, 25 Maritsa Blvd., 4003 Plovdiv.

Business activity address: Bulgaria, Northern District, 25 Maritsa Blvd., 4003 Plovdiv.

Correspondence details: Sofia, email: contact@esbo.ltd

Registration in public registers: UIC 203538223

6.1. esbo.ltd is an online store, hereinafter referred to as the Provider, available at the internet address esbo.ltd, through which users have the opportunity to conclude purchase and sale agreements and delivery agreements for goods offered by esbo.ltd, including the following:

To register and create an account for browsing esbo.ltd and using additional information services;

To conclude purchase and sale agreements and delivery agreements for goods offered by esbo.ltd;

To make any payments in connection with contracts concluded with esbo.ltd, according to the payment methods supported by esbo.ltd;

To receive information about new goods offered by esbo.ltd;

To view the goods, their characteristics, prices and delivery terms;

To be informed about rights arising from the law through the interface of the esbo.ltd website.

6.2. The Provider delivers the goods and guarantees the rights of users provided by law, within the framework of good faith and the criteria and conditions accepted in practice, consumer law or commercial law.

6.3. Users conclude a purchase and sale agreement for the goods offered by esbo.ltd through the Provider’s interface available on its website at esbo.ltd or through another means of distance communication.

6.4. The user and the Provider agree that all statements between them in connection with the conclusion and performance of the purchase and sale agreement may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

6.5. The Provider delivers and transfers the goods to the user within the period specified when the contract is concluded. If the period is not explicitly agreed between the parties at the conclusion of the contract, the Provider delivers and transfers the goods within a reasonable period, but no later than 2 months.

6.6. The user must inspect the goods at the time of delivery and transfer by the courier company and, if they do not meet the requirements, notify the Provider immediately. If the user does not submit a claim, the delivery is considered accepted and approved.

6.7. Upon registration, the user undertakes to provide accurate and up-to-date data. The user must promptly update the data provided during registration in case of any change.

7. Special Obligations of the Provider

7.1. The rules of this section of these Terms and Conditions apply to users for whom, according to the data provided for concluding the purchase and sale agreement or during registration on esbo.ltd, it may be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.

The main characteristics of the goods offered by the Provider are defined in the profile of each product on the esbo.ltd website:

Production and trade in the country and abroad with goods of all kinds; services of all kinds; commercial representation, mediation and entrepreneurship; acquisition of shares and interests in other commercial companies, as well as entire enterprises of such companies, or partnerships with them, and all other activities not prohibited by law.

The price of the goods, including all taxes, is determined by the Provider in the profile of each product on the esbo.ltd website.

The value of postal and transport costs not included in the price of the goods is determined by the Provider and provided as information to users at one of the following moments before conclusion of the contract:

In the profile of each product on the Provider’s website at esbo.ltd;

When selecting goods for concluding the purchase and sale agreement;

The method of payment, delivery and performance of the contract is determined in these Terms and Conditions, as well as in the information provided to the user on the Provider’s website.

The information provided to users under this article is current at the time it is displayed on the Provider’s website at esbo.ltd before conclusion of the purchase and sale agreement.

The Provider must indicate the delivery terms for individual goods on esbo.ltd.

The Provider indicates the total value of the order for all goods included in it before conclusion of the contract.

7.2. The user agrees that the Provider has the right to accept advance payment for contracts concluded with the user for the purchase and sale of goods and their delivery.

The user independently chooses whether to pay the Provider the delivery price of the goods before or at the time of their delivery.

7.3. The user has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract within 7 working days from the date of receipt of the goods. If payment was made by bank card, refunds are made by ordering a reverse transaction to the card used for payment within 30 days.

The right of withdrawal does not apply in the following cases:

For the delivery of goods and provision of services whose price depends on fluctuations in financial markets that the Provider cannot control;

For the delivery of goods made according to the user’s requirements or individual order;

For the delivery of goods which, due to their nature, cannot be returned, are liable to deteriorate quickly or whose quality characteristics may deteriorate, including perfumery and cosmetic products;

For a product with damaged integrity or unpacked by the user.

Where the Provider has not fulfilled its obligations to provide information under Article 54 of the Consumer Protection Act, the user has the right to withdraw from the concluded contract within up to three months from the date of receipt of the goods. Where the information under this paragraph is provided to the user within the withdrawal period, the period begins from the date of its provision.

If the user exercises their right of withdrawal under point 3, the Provider is obliged to reimburse the user in full for the amounts paid no later than 30 calendar days from the date on which the user exercised the right of withdrawal from the concluded contract.

The costs of returning the goods are deducted from the amount paid by the user under the contract, unless the user returned the goods at their own expense and informed the Provider of this.

The user undertakes to preserve the goods received from the Provider, their quality and safety during the period under point 3.

7.4. The delivery period of the goods and the starting point from which it runs are determined separately for each product when the contract is concluded with the user through the Provider’s website at esbo.ltd, unless the goods are ordered in one delivery.

If the user and the Provider have not determined a delivery period, the delivery period for the goods is 30 working days, starting from the date following the sending of the user’s order to the Provider through the Provider’s website esbo.ltd.

If the Provider cannot perform the contract because it does not have the ordered goods, it is obliged to notify the user and refund the amounts paid by the user within 30 working days from the date on which the Provider should have fulfilled its obligation under the contract.

7.5. The Provider transfers the goods to the user after verifying compliance with the requirements and the existence of the circumstances under Article 61 of the Consumer Protection Act.

The user and the Provider certify the circumstances under point 4 in writing at the time of delivery by handwritten signature, unless otherwise agreed.

The user and the Provider agree that the requirements under point 4 and Article 61 of the Consumer Protection Act will be met if the certification is performed by a person who, according to the circumstances, may be presumed to pass the information to the user who is a party to the contract.

7.6. esbo.ltd accepts cash-on-delivery payments. For more information, visit the Orders and Delivery page.

8. Amendments to the Terms and Conditions and Their Termination

8.1. These Terms and Conditions may be amended by ESBO EOOD, for which the latter will notify, in an appropriate manner, all users of the esbo.ltd platform who have registration.

ESBO EOOD and the user agree that any supplement or amendment to these Terms and Conditions will take effect with respect to the user after explicit notification by ESBO EOOD, provided that the user does not state within the provided 14-day period that they reject them.

The user agrees that all statements by ESBO EOOD in connection with the amendment of these Terms and Conditions will be sent to the email address specified by the user during registration.

The user agrees that the emails sent under this article do not need to be signed with an electronic signature in order to have effect with respect to them.

8.2. ESBO EOOD publishes these Terms and Conditions at esbo.ltd, together with all additions and amendments to them.

8.3. These Terms and Conditions and the user’s contract with ESBO EOOD are terminated in the following cases:

Upon termination and declaration of liquidation or declaration of insolvency of one of the parties to the contract;

By mutual written agreement of the parties;

Unilaterally, with notice from either party in case of non-performance of the obligations of the other party;

In case of objective impossibility for either party to the contract to perform its obligations;

In case of seizure or sealing of equipment by state authorities.

ESBO EOOD has the right, without prior notice and without owing compensation, to terminate the contract unilaterally if it establishes that the user uses esbo.ltd in violation of these Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted public, moral and ethical norms, as well as generally accepted rules in electronic commerce.

8.4. The user undertakes to release ESBO EOOD from liability in case of legal claims and other claims by third parties, whether justified or not, arising from or in connection with:

Non-performance of any obligation under this contract;

Violation of copyright, producer rights for broadcasting or other intellectual or industrial property rights;

Unlawful transfer to other persons of the rights granted to the user for the term and under the conditions of the contract.

ESBO EOOD is not liable in cases of force majeure, unforeseen events, problems with internet access, technical or other objective reasons.

ESBO EOOD is not responsible for a breach in the security measures of the technical equipment of the esbo.ltd website, possible subsequent loss of information, access to information, etc.

ESBO EOOD is not liable to the user for unlawful change of the main contact email address.

9. Additional Terms

9.1. The invalidity of any provision of these Terms and Conditions does not result in the invalidity of all terms.

9.2. esbo.ltd reserves the right to contact the user for the purpose of an inquiry/survey/research. These may be carried out online, by telephone or in physical form of any kind.

9.3. These Terms enter into force for all users of esbo.ltd on 17.06.2025.